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Track Your Order

Use the tracking code we sent you in the shipping confirmation email (which you should receive a few days after placing your order) and see exactly how close you are to receiving your new great product!

If You need Help, Please Contact Us HERE

Tracking Status Explanation

Pending: Your item has been packed and shipping information has been sent to the carrier. It could take 3-5 business days for the carrier to update the status of your order. Meanwhile, your order is actual on the way. NOTE: if you see that your tracking information has been in pending for over 10 days, please contact us at genericshoe@gmail.com. We will give you an appropriate answer.

In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.

Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up.

Exception: Custom hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction.

Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange the delivery schedule or pick-up. 

If you have any further question, please fill the form at the end of the page and we will get back to you in 24-48 hours.