RETURNS + EXCHANGES POLICY
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!
The Generic Shoe will accept, for return or exchange, items that are purchased off our website within 7 days of the tracking delivery date confirmation under the following conditions:
Item(s) cannot be returned or exchanged after 7 days.
Returning or exchanging online orders is easy – Just contact our support team via email, live chat, text, or call. We will send you the return instructions. Click here to Contact US
Please be advised that there will be a mandatory 10% restocking fee if you're returning the shoes for a refund. However, there is no restocking fee on exchanges.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
Exchanges (if applicable)
The buyer will be responsible for paying for his shipping costs for returning his item(s) in case of buyer’s remorse. If you receive something wrong from our end, we will provide a free return label to you.
Click here to Contact US
Return Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item in case of buyer’s remorse.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please be advised that our return/refund policy only covers claims for damage and incorrect products. The Generic Shoe company is not responsible for any packages that have been delivered to the given address and later stolen from the mailbox or porch. The packages are only insured for damage. Customers are advised to contact their local post office and escalate the stolen claim issue with the carrier themselves.